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FAQ

Will wearing a MyMask face mask prevent me from catching the Covid-19 virus?

No. MyMask face masks are not designed or classified as PPE, they are not sold as medical equipment, and as such are not clinically proven to protect you from catching Covid-19. If used properly, they may however protect others around you from virus transmission if you are infected. 

Always follow the government guidelines for your territory, follow the correct procedure and self-isolate if you have symptoms. 

Official UK government guidance and support can be found here.

How long will it take for my MyMask order to arrive?

Your MyMask order should arrive the next working day via 1st Class Royal Mail if your order is placed before 11am Monday-Friday; however this can sometimes take longer.

How can I return my order?

For hygiene and safety reasons, MyMask does not accept returns if packaging has been damaged or opened. All orders made are final for hygiene reasons once an order has been shipped it cannot be returned unless the packaging is sealed and undamaged.

If for any reason you are unhappy with your MyMask please contact our team by emailing support@my-mask.io

I would like to change my order, how do I do this?

If you have ordered the wrong MyMask you can contact our team by emailing support@my-mask.io.

Can Children wear a MyMask face mask?

Children younger than 3 years old should not wear face coverings for safety reasons.

Can I wash my MyMask?

Yes. You can wash your MyMask face mask 50 times (following the washing instructions provided with your order) and still retain 99% antibacterial effects from the ionised Silver layers.

Is MyMask an item of PPE?

All our MyMasks are designed as fashionable protective face coverings and are not ‘PPE’. Do not use your MyMask face covering for medical or clinical uses.

Official UK government guidance and support can be found here.

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